Investigating the Relationship between Emotional Intelligence and Job Performance among Academic Administrative Management Group at Mara University of Technology (UiTM) Southern Zone Campuses, Malaysia

摘要

Emotional intelligence (EQ) has become increasingly popular as potential underlying attribute of effective leadership and organizational performance. Emotional intelligence is described as a set of abilities that refer in part to how effectively one deals with emotions both within oneself and others. This study was conducted to investigate the relationship between emotional intelligence and job performance among academic administrative management group at Mara University of Technology (UiTM) Southern Zone Campuses, Malaysia which consisting of three state branches; Melaka, Johor and Negeri Sembilan. The questionnaires were personally administrated to the targeted respondents that comprised of Deputy Directors, Heads of Program and Program Coordinators. The outcomes of testing research hypotheses using a statistical analysis showed that emotional intelligence significantly correlate with job performance. The results of this study could be used to create the awareness on the importance of emotional intelligence in developing human capital among academic staff in UiTM. Thus, when specific skills have been identified as a crucial to job performance, programs could be designed in developing these skills to facilitate better performance for academic administrator in UiTM.