A Study on Thai Taxi Drivers' Cross-cultural Communication Problems and Challenges

摘要

This study investigates Thai taxi drivers' cross-cultural communication problems and challenges by synthesizing the research findings from two related studies: (1) a classroom investigation of Thai taxi drivers' communication challenges and (2) a study on Thai taxi drivers' English language competence (Thadphoothon, 2014; 2016). The findings reveal that Thai taxi drivers, as stakeholders in the growth of the Thai economy, have a lower level of English competence and they experience three cross-cultural communication challenges in language, cultural, and attitudinal domains. Effort to improve their English skills needs to take into consideration the nature of their work and their work conditions.