The Application Study On The Customer Service Chatting Robot Based On Bot Framework

摘要

With the rapid development of speech recognition technology, the speech chatting robot has become as the breakthrough of the artificial intelligence. The voice chatting robot shall be such a typical application field in customer service, it can provide the customer with efficient and convenient service for 24 hours. In this study it develops an intelligent speech chatting robot for customer service by using the BOT FRAMEWORK released by Microsoft, the usage of such robot has greatly improved the efficiency and satisfaction degree of customer service.