A Framework for Measuring Value Chain Performance in the Sugar Industry

摘要

This paper aims to design and develop value chain performance measurement for Sugar Industry. The proposed performance measurement framework was designed considering empirical studies and gathering preliminary information from case studies under the Value Chain Management (VCM) concept. Critical success factors were collected from the literature reviews on sugar and other agricultural products and surveys from the experts' perspective. Then, the Quality Function Deployment (QFD) was applied to match the value chain activities and obtained success factors to identify appropriate weights and ranks of those factors. The developed measurement framework was trial in one sugar factory to assess the practical. It was identified that this framework can actually be applied in the sugar case study for internal benchmarking. This paper addresses how to combine VCM and QFD concepts to develop measurement framework for specific industry.