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DUAL EFFECT OF ENVY ON SALES PERFORMANCE-A CONCEPTUAL FRAMEWORK

机译:嫉妒对销售业绩的双重影响 - 概念框架

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What are the antecedents and consequences of the social emotion of "Envy" in a sales department performance? Previous studies have shown the importance of emotions in sales context. This paper studies the social emotion of 'Envy' to scrutinize its outcomes in sales department. Borrowing from different theoretical framework such as emotion theory, equity theory, goal attainment theory and self-evaluation maintenance theory we argue that whenever salespeople perceive injustice (interactional, procedural, and distributive), the negative emotion 'envy' may exist, also if salespeople perceive themselves as to be inferior compare to their colleagues as a result of a continuous self-evaluating process, the social emotion of envy may be observed.
机译:在销售部门绩效中“嫉妒”社会情感的前书和后果是什么?以前的研究表明情绪在销售环境中的重要性。本文研究了“嫉妒”的社会情感,在销售部门审视其结果。从不同的理论框架借用,如情感理论,股权理论,目标达到理论和自我评价维护理论,我们争辩说,每当销售人员感知(互动,程序和分配)时,可能存在负面情绪“嫉妒”,如果销售人员也可能存在由于持续的自我评估过程,感知到他们的同事比较差别,可能会观察到嫉妒的社会情感。

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