From Mobile to Mo-Angry: Consumer Mobile Device Usage and Impulsive and Aggressive Trait Behaviors

摘要

While mobile devices holds enormous potential for instantaneous communication between firms and customers, For example, the Pew Research Center recently estimated that there are now more than eight trillion text messages sent a year—equaling 250,000 text messages every second. And it is not just adults who are texting; a recent study of school children reports that 90 percent of middle school children used cell phones to text message (Englander, 2011). Twitter has released data that its users collectively now send over 400 million tweets per day. And Facebook has recently stated there are over 665 million daily active Facebook users. Thus, whether it is children in schools or parents at home or in the workplace, a large part of the population now spends their time using mobile devices to text, tweet, and post status updates (Billieux, 2012; Hafner, 2009; Sheldon, Abad, and Hinsch, 2011).