Proposal of Organization Framework Model, using Business Processes and Hierarchical Patterns to provide Agility and Flexibility in Competitiveness Environments

摘要

It is very known that the administration of the Organizations is structured in the departmentalization and specializations, coming from the traditional model developed by F.W. Taylor and his followers .The information flows is basically top down and bottom up , following the pyramidal model .When the Business Process model is implemented together with a new Information System, the sequence of activities of the business processes are performed in a horizontal flow in the various departments of the organization; consequently, the management based on business processes provokes the rupture of the departmental barriers and specializations, that are characteristic of the pyramidal organization. Due to these facts, a dichotomy is established, because the formal organization remains pyramidal, with vertical flow of information, while the Information Systems make operational the management by Business Processes, with horizontal information flow [1]. A new organization model appears as necessary , to conciliate the better characteristics of both models , and diminish the impact of the non-alignment of other ones , as horizontal and vertical information flow, information flow constraints due to silos of power characteristics of pyramidal model, between others. The new model, named as Organization Framework, proposes the definition of plans or levels composed by Business Processes that will be hierarchically superimposed from the first Technological Infrastructure level business processes, following with Production Management, Financial and Strategic and Political levels. Each plan have the horizontal information flow composed of respective business processes , and the vertical information flow connection between plans is made through the respective business processes, that connects information ( or activities ) between business processes of each plan. The hierarchy between plans is made starting from the Technological Infrastructure Plan, understood as the foundation of the Organization Framework, supporting the Management plan , that supports the Financial Plan , that supports , on other hand ,the Strategic Planning and Directions plan . So, the Organization Framework establishes rules of precedence that fixes the business processes ordinance and hierarchy, in a different mode of those established by the traditional hierarchic model. This article proposes the development of the Organization Framework with the intention of reduction or even the elimination of the dichotomy between the Pyramidal Management and Business Processes Management models, searching the necessary close association between these two administration models. The adoption of the Organization Framework tends to provide more agility and flexibility to the organization and the easier approval of the Business Processes Management model by the superiors levels of the organization, mainly for business reasons, due to the increase of agility and flexibility, necessary to compete in the very competitiveness environment of the years 2000. As part of the implementation strategies, it is discussed the need of training and educational programs to the higher level management, to stabilize the sense of need of a new Business Model, to attend the external environmentpressures.