DISRUPTION TO UK AIR TRAFFIC MANAGEMENT ON 12TH DECEMBER 2014: ANALYSIS AND LESSONS LEARNT

摘要

This paper presents an analysis of the systems and software engineering factors that contributed to the disruption to UK air traffic in December 2014, and to the effective diagnosis of, and recovery from, the incident. It also draws out lessons learnt that are pertinent to the development and evolution of such complex, software-intensive systems.