Organizational Change Dynamics: A Learning Organization Process toward World Class Organization: A Study at a Private University

摘要

Change is essential for every organization to survive and grow through environmental changes. Having the strong urgency does not make the organizational change management easy. The purpose of this study was to describe the learning organization process of a private university towards "A World Class University". The study also identified how the organization faced the challenges during organizational changes and how the leaders handled them. The study used qualitative inquiry and phenomenology design to understand the natural phenomenon. The data was collected from interviews, observation, and documentation. The interview involved 11 subjects with different roles and positions. The study found that the organizational change dynamics happened in five phases: drive-forces, goals, challenges, strategies, and results. Based on Lewin's three-step change model, the organizational change is on "movement" because it is still going on and the culture has not transformed.