Problems and Strategies in Express Services of P.R.C

摘要

Express service, as a special kind of logistics, is an emerging industry. Due to the popularity of the Internet technology, online trading has increasingly become an indispensable part of our life. At the same time, express service has been kept high speed development. At first, this paper present situation and analyses main factors in express service affect customer satisfaction. At last, according to uncertainty of customer satisfaction, gives the fuzzy comprehensive evaluation model of customer satisfaction and verify the feasibility and rationality of the method. It can make express services to run more reasonable, more specification, better service in economy and life.