Evaluation of the Productivity Improvement by Information Presentation in Surveillance Service

摘要

System surveillance is a function required for continuous operation of a system which consists of various apparatus and networks. Many service providers try to raise their productivity. Their methods are to show some information to a operator after alarm occurs. As another method of the rationalization, a surveillance system shows some information to the operator in the waiting time. We have built the simulated environment of surveillance and compared 12 subjects. Operators are working efficiently most in the type which displays the information. It is an effective method of a productivity improvement to display the information on waiting time.