Estimating the right allocation of resources on weekends and public holidays in Green Zone using hybrid methods

摘要

Long patient waiting time and congestion is a major problem faced by Green Zone in Emergency Department at Hospital Universiti Sains Malaysia (EDHUSM) especially during weekends and public holidays. Even though the Green Zone is servicing only the non-critical patients, patient waiting time, causing the department fails to achieve its Key Performance Indicator (KPI). The long waiting time is due to the insufficient resources provided during the weekends and public holidays versus the large number of patients. Currently, only two doctors supported by two nurses are scheduled for every shift during weekends and public holidays. The numbers of patients are higher during weekends and public holidays as compared to weekdays, but the scheduled number of doctors and nurses are the same as weekdays. Therefore, this study presents a hybrid method to estimate the right number of doctors and nurses for improving the services of the Green Zone during weekends and public holidays. Fifty scenarios based on current and proposed schedules of doctors and nurses are simulated and analysed using the hybrid method of Discrete Event Simulation (DES) and Data Envelopment Analysis (DEA). Banker, Charnes and Cooper (BCC) input-oriented model and Super-Efficiency models of DEA were used to analyse the efficiency of the scenarios. The results show that the best schedule is a combination of four doctors supported by four nurses in every shift during weekends and public holidays for the Green Zone. The findings show that such schedule will not only help the department to achieve its KPI but also enable a more optimal utilization of the resources.