A Research Study on Estimation of TQM 'Factors Ratings' through Analytical Hierarchy Process

摘要

Rigorous review of the literature advocates that a several factors are to be considered for effective deployment of TQM in an organization. Different business excellence models considers slightly different factor with different weights, but a selected business model suggests same factor ratings for all types of Industrial units. The factor weights are very much necessary at two stages, one is for giving required importance while deploying TQM concept in an organization, second stage to understand the degree of business excellence achieved through TQM deployment. Hence the author has attempted to develop organization specific factors and factor ratings by considering business specific key performance indicators (KPIs) along with weighted ratings with the help of Analytical Hierarchy Process (AHP).