VoIP Architecture and Cost Optimization in UTM

摘要

Telephone systems are crucial elements to businesses in allowing for internal and external communication to users. Previous call logs and other related information in Universiti Teknologi Malaysia shows Making call on legacy telephone system is costly. Academic institutes and universities are looking for decreasing overall costs in order to focus on educational activities. VoIP is a technology that not only transmits voice but also conveys fax, video, data at low cost in an IP network, such as the, virtual phone, virtual speech, fax mailbox, unified news, TV conference and etc. These days with financial crisis, cost solutions are highly attractive among different sectors. Therefore to solve this issue, VoIP architecture for UTM campus to reduce operational costs in telecommunication area has been proposed and components of proposed architecture have been discussed. Then cost reduction in UTM telephone system has been calculated and amount of cost reduction has been defined.