How to enhance the efficiency of training activities for crisis situations in mass transportation by competence management

摘要

Many security issues in mass transportation suffer under the condition that competences of stakeholders are insufficient to cope with specific crisis situations. General courses are given about security, but do they really fit to the specific competence needs of security personnel in crisis situations? The research described is dealing with this issue by defining systematically how to detect competence gaps and how to adapt training to this to prepare organisations for crisis situations. At the end organisations will save money and time for training, because training is more efficient and leads to higher quality according to its desired impact. The work described is part of the European FP7 SECUR-ED project that deals with security in urban mass transportation.