A Review of Maturity Models and their Application to PSS: Towards a PSS Maturity Model

摘要

A literature review of PSS and maturity models is employed to search out key factors as a basis for maturity modelling. The architecture of Hammer's Process-Enterprise Maturity Model is adopted. The precursor PSS Maturity Model is partitioned into two domains. The process domain covers resources common to most production or service enterprises - people, process and information dimensions. The enterprise domain covers specific properties of production-service enterprises - customer-facing (need, collaboration, customer-centricity, ownership), life-cycle (management, resources, environment), and offer (servitization / productization) dimensions. 27 process and 42 enterprise factors are detailed, with the range of capability or maturity they could achieve.