Case Study in Process Mining in a Multinational Enterprise

摘要

Process mining has become an active area of research and while there are numerous papers on approaches to process mining there are fewer detailing its application to real industrial scenarios and its applicability in these spaces. In this paper we introduce the approach to process mining used in a number of multinational enterprises and then reflect upon the issues that have been encountered during our ongoing work. In our opinion these issues are a clear example of the challenges that need to be addressed during business process discovery from heterogeneous data.