Designing and Formulating Organization Performance Evaluation Model in AHPMethod Based on EFQM Criteria (Case Study)

摘要

Designing and formulating a comprehensiveorganization performance evaluation model based onEuropean Foundation for Quality Management (EFQM) inAHP (Analytic Hierarchy Process) method is the main aim ofthe present research study. Evaluation is considered as one ofthe most important activities in each organization in a way thatreformation of processes and procedures of doing activitywithout evaluation of results will be impossible.At the presentresearch activity, AHP (Analytic Hierarchy Process) has beenused as one of MADM (Multi-Attribute Decision Making)methods for the evaluation of performance of organizationsthrough the application of EFQM (European Foundation forQuality Management) excellence model criteria. Also,Municipality of City of Tabriz has been selected as subjects fortesting the presented model. In the same direction, sevendistricts of this municipality were selected as sample model.Necessary and required information were accumulatedthrough questionnaire, interview and also taking advantage ofdata and library resources, details of which were analyzed andstudied through the application of advanced Excel and ExpertChoice 113 software package system. Eventually, variousdistricts of this organization were evaluated and prioritized interms of performance.