QUALITY MANAGEMENT OF A GEOINFORMATION UTILITY: THE USERS' PERSPECTIVE

摘要

Inquiry and analysis on the quality management of a GeoInformation Utility (GIU) on volcanic hazard assessment is discussed in this research paper. An assessment of how well the Philippine Institute of Volcanology and Seismology (PHIVOLCS) is performing its mandatory tasks to its users is examined. A representative group of organizations and non-organizational entities that use and need the geoinformation (GI) products of the GIU on volcanic hazards were interviewed. There are also literature materials, maps, and documents used to gather the necessary data. Information on PHIVOLCS itself is obtained through interviews with high-ranking personnel and from research materials and/or documents. The synthesis and analysis of the quality management procedure of the GIU is based on the users' requirements resulting from the interviews. Focusing on the results of interviews with the users of its GI, a conceptual framework on the quality management of a GIU on volcanic hazards has been identified. The analysis of the quality management of the GIU is then based on these identified users' requirements, such that, there are existing problems and constraints which prevent or hamper the GIU from providing better services. An integration of data quality and organizational/institutional quality parameters has been identified based on the users' requirements. Thus, it is concluded that the quality management of a GIU on volcanic hazards could well be analyzed based on the requirements of its GI users.