K2Chat: uma Ferramenta de Bate-Papo com Suporte ao Registro e Indexacao das Sessoes

摘要

Chat tools have been used by a wide range of companies as a communication channel with customers and for the promotion of products and services. Workgroups often use textual chats to communicate in the workplace. Such interactions are rich in knowledge transfer and have been underused in Organizational Memory. The K2Chat, a textual chat groupware, has been developed to structure the conversation by classifying and relating messages and highlighting keywords for indexation.