Management and leadership approaches for improving the creativity of knowledge workers in service sectors

摘要

In developed countries in the post industrial age, the ratio of the working population in service sectors has been very high. Our great concern is to improve those knowledge workers' creative performance because it could be the source of having an advantage over our rivals. However, there has been a lack of discussion over the management of service sectors for knowledge workers engaged in creative work in those sectors. Management and leadership approaches for improving the creativity of knowledge workers are discussed from the view of comparing with those of R&D sectors.