Future Shock: Preparing for the Coming Productivity Revolution in Customer Service

机译：未来休克：为客户服务的提高生产力革命做准备

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1. Less resources available; financial clouds2. Tremendous potential in technology to enhance service and improve productivity3. Privatization and outsourcing4. Alternative futures5. What you can do to prepare.

机译：1.可用资源较少;金融云2。巨大的技术潜力，以提高服务，提高生产力3。私有化和外包。替代期货5。你能做些什么来准备。

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《Information Management Technology Conference and Exposition》|2007年||共27页
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Don Schlenger;
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中图分类水资源调2查与水利规划;
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4. Future Shock: Preparing for the Coming Productivity Revolution in Customer Service [C] . Don Schlenger Information Management amp; Technology Conference and Exposition; Customer Service Conference and Exposition; 20070304-07; 20070304-07; Austin,TX(US); Austin,TX(US) . 2007

机译：未来的冲击：为即将到来的客户服务生产力革命做准备
5. Technology-based self-service: From customer productivity toward customer value. [D] . Anitsal, Ismet. 2005

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8. Yankees are Coming. The Yankees are Coming. A Comparison Between the American Revolution and Vietnam's War for National Unification [R] . Dunn, J. M. 2002

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Future Shock: Preparing for the Coming Productivity Revolution in Customer Service

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