How to Improve your RCA Process: 1) Create a RCA process balanced scorecard 2) Track RCA process defects with each use cycle 3) Audit your RCA process facilitators - process and content 4) Research alternative approaches to RCA which exist 5) Don't consider human error or equipment failure to be root causes. How to Write Better Corrective Actions 1) Use the SMARTER acronym as a development template 2) Audit corrective action quality and effectiveness 3) Train/practice writing good corrective actions 4) Reject corrective actions that are not system focused.
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