Process-oriented IT-Management as management approach to face digitization

摘要

The increasing digitization in nearly all relevant market sectors speeds up the daily business and the whole economy. As companies strive to react faster to changing market conditions and increasing user expectations the need to adapt also their internal structures becomes more urgent every day. A major contribution to these structural updates can be done by IT-departments, as they are mainly responsible for providing necessary IT-solutions and - functions for the business units. Although these chances have clearly been identified the cooperation between IT- and business units is still difficult and underperforming. Capgemini, based on an international study, and project managers agree that the cooperation between business- and IT units needs to be redefined. A promising approach for this redefinition is typically described with the term Business-IT-Alignment, which basically means that the management of IT activities is aligned with the main business processes of the company, leading to a process-oriented IT-Management (po-ITM). In this paper the current state of IT-Management practices are reviewed and several approaches to implement po-ITM are discussed. Based on a business case several implementation scenarios are evaluated and a decision-making-baseline for executives is derived in order to ease the transition towards po-ITM and therefore to a more reactive and successful business strategy.