Confronted by Students: Dealing with Anger, Frustration and More Pleasant Emotions in Office Hours and in Class

摘要

One of the most challenging and unexpected aspects of a new professor's career is dealing with student emotions. Emotions, especially anger and frustration, can have an impact on student success and willingness to stay engaged with course content. Successfully implementing strategies for dealing with student emotions can result in improved academic outcomes. This paper addresses the impact of student emotions and suggests strategies for faculty to use when interacting with students.