A Systems Process Management Approach to the development of Information Systems in Small to Medium Sized Enterprises (SMEs)

摘要

This paper presents a review of business process modelling for information systems development. As a result of the review carried out an approach to modelling processes in Small to Medium Sized Enterprises (SMEs) is proposed. The proposed methodology is simple enough to be attractive for SMEs but also complex enough to incorporate three viewpoints (organizational, technological and human-cognitive) in a comprehensive holistic approach. The proposed socio-technical modelling approach is successfully applied in a real business environment where important tasks and issues are identified for a particular SME operating in the food industry of Cyprus. The knowledge and experience gained from the modelling effort provides the first step towards a generic framework for implementing optimization-based information systems for effective business operations management.