Managing information knowledge has been proved to be the vital factor for the success of 4th Party Logistics(4PL) business. In this paper, the author tries to identify the factors that lead to successful knowledge reuse via electronic knowledge repositories (EKR), an important type of knowledge management systems (KMS). This is attempted through an empirical study of knowledge management in the customer service centre of a regional 4PL -VIDS Logistics in Asia Pacific. The paper also presented a proposed framework to initialize knowledge re-use in a typical 4PL environment.
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