Recommendations for the Selection and Efficient Use of Electronic Communication Tools for Knowledge Transfer in Agile Offshore Software Development Environments

摘要

This case study determines the most efficient Internet enabled electronic communication tool for transferring tacit knowledge in agile offshore software development environments. Data was analyzed using grounded theory. Due to inadequacies of most e-communication tools and multiple selection criteria, the data from the study suggests a combination of tools is the best option for transferring knowledge.