Multi-Fimctional Stakeholder Information System for Strategic Knowledge Management: Theoretical Concept and Case Studies

摘要

The use of the term stakeholder in the context of strategic knowledge management processes in combination of the information systems research fields is recent. However, if companies want their knowledge workers to use information more effectively fordecision-making, they have to pay attention to the different interest groups (stakeholders) using the information system. Companies need to communicate more effectively with their stakeholders. As a direct consequence, the management must focus on a stakeholder analysis for implementing strategic knowledge management. From a theoretical point of view, this article combines the theories of stakeholder analysis with strategic knowledge management. The result is the development of a process model for the implementation of a multi-stakeholder information system for knowledge management. Case studies conducted, illustrate how the use of a multi-stakeholder information system can improve the company's knowledge strategy and the relationship between knowledge workers.