Enrichment of a Utility Ranking Methods Using Data Envelopment Analysis-A Case Study of an ERP Selection Problem

摘要

In this article we are analyse an ERP selection problem faced by an Austrian company. We describe the chosen approach including: i) the decision model, ii) the data acquisition and iii) the final decision. Thereafter, a structural analysis of the gained data is suggested using data envelopment analysis (DEA) tools. This results in a reduced significant set of attributes and reveals key qualities of the vendors.