Toward a Quality Model for Enterprise Information Systems in Developing Countries: A Jamaican Case Study

摘要

Several companies have made substantial investments in enterprise information systems (EIS) and some have reaped the expected benefits; however, EIS implementation failure rate is high and even those that are successfully deployed may produce a variety of post-implementation problems. Many studies have modeled quality attributes for information systems and some have particularized these to EIS. However, the contextual bases for these models are corporations in developed countries and therefore need revision to make them applicable to enterprises in developing countries like Jamaica that are less equipped to manage such complex implementations. In this paper, we examine quality attributes that pertain specifically to EIS success in developing countries and develop a model that we believe captures the parameters that influence the quality and success of such implementations. We then match the implementation experiences of five Jamaican companies to these parameters.