Agents Based Collaborative Framework for B2C Business Model and Related Services

摘要

Agent based software technique is an emerging technology to design and implement software systems with autonomous behaviour and optionally integrate Artificial Intelligence, Knowledge-based system in a seamless manner for specialised activities under distributed computing environments. In this paper we address the issues of incorporating the valued-added services within the B2C model and propose a solution based on the software agents. We present our system, which has been designed for effectively collaborating B2C e-business model with other related service systems like general Customer Services, Customer Retention systems, etc., under the framework of Customer Relationship Management (CRM) using Software Agents. The system has been designed to operate on WWW and has been implemented using JAVA related technologies for the effective deployment over the Internet.