Portal technologies are becoming increasingly popular as a way to manage large amounts of complex information. This presentation is an overview of the development processes used on a portal project for managing information in an aerospace manufacturing environment. The focus here is on the pre-production usability research, which included interviews with and observations of content owners, content users, management and others, to document processes, terminology, and artifacts; user navigation was also analyzed. The final results were recommendations for a documents directory structure (taxonomy), content for the portal pages based on user profiles, prototype mock-ups, and recommendations based on user navigation.
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