How We Survived the Tantrums and Stopped the Kicking and Screaming

机译：我们如何在发脾气中幸存并停止踢球和尖叫

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Two years ago University Computing and Telecommunications (UCT) realized that some departments and schools were being left behind technology wise. UCT also noticed that we were taking a beating for poor support by both our Technical Staff and Help Desk. We met with management and developed a two-year plan to stop the tantrums and all the kicking and screaming that went with it.

机译：两年前大学计算和电信（UCT）意识到一些部门和学校却落后于技术明智。 UCT还注意到，我们的技术人员和帮助台支持我们的支持差。我们遇到了管理层，并制定了两年的计划，以阻止发脾气和所有与之踢的踢球和尖叫。

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《Association of Computing Machinery Special Interest Group on University and College Computing Services user services conference》|1998年||共8页
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Kathy Kirchner; Sana Zeidan; Jerry Jones;
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中图分类计算机的应用;
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How We Survived the Tantrums and Stopped the Kicking and Screaming

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