Inclusive Smart Parking: Usability Analysis of Digital Parking Meter for Younger and Older Users

摘要

When technological advances include the interaction with interfaces through smartphones in order to access a service, some older adults may be left behind because their learning abilities are not taken into account. This research aimed to perform a usability evaluation of the digital parking meter service in Guadalajara, Mexico. Nineteen people participated in this study, divided into two age groups, older adults and younger people. The main evaluated task was to make the payment of 30 min of parking using any of the three methods offered by the system. It was observed that eight older adults decided to pay at a participating store. Half of the nineteen participants rated the system as regular based on the interaction they had with it. In general, the participants pointed out that it is not easy to use the system and a lot of time has to be spent to use it.