Criteria Based Approach to Assess the User Experience of Driving Information Proactive System: Integration of Guidelines, Heuristic Mapping and Case Study

摘要

In the case of driving informational systems, techniques can be used to improve user experience in an automotive context, especially regarding proactive systems. Heuristic inspection techniques are classical methods to assess interfaces aspects and identify problematic components for human computer interactions. This paper deals with the problem of the integration of four sets of criteria which are (1) Accessibility (Perceptibility, Temporal Adaptation, Simplicity, Comprehensibility, Robustness); (2) Practicality (Guidance, Workload, Explicit Control, Adaptability, Error management, Consistency, Significance of codes, Compatibility); (3) Emotionality (Degree of control, Challenge, Degree of Independence, Fantasy, Trust, Sensorial interest, Cognitive interest, Effort, Satisfaction), and (4) Persuasiveness (Credibility, Privacy, Personalization, Attractiveness, Solicitation, Priming, Commitment, Ascendency). It shows that criteria are complementary between each other to identify main ergonomic problems but it also highlights the need to consider further aspects for heuristic inspection of a driving information proactive system.