Jennifer for COVID-19: An NLP-Powered Chatbot Built for the People and by the People to Combat Misinformation

摘要

Just as SARS-CoV-2 continues to infect a growing number of people around the world, harmful misinformation about the outbreak also continues to spread. We designed and built Jennifer chatbot to provide easily accessible information from reliable resources to answer questions related to the current COVID-19 pandemic. It covers a wide variety of topics, from case statistics to best practices for disease prevention and management. With Jennifer, we hope to learn whether public information from reputable sources could be more effectively organized and shared in the wake of a crisis as well as to understand issues that the public are most immediately curious about (New Voices, 2020). Our core design considerations are: 1. Rapid Development: Jennifer should be built within a short amount of time to win the race against fast-spreading misinformation.