AUSTRALIANS STILL PREFER TALKING TO PEOPLE THAN CHATBOTS

摘要

The report, “Shift to Human Experience” was commissioned by contact centre technologyrnvendor Genesys.rnTelsyte managing director and principal analyst Foad Fadaghi said the report was based onrnresponses from 886 Australians and 171 New Zealanders to determine the future directionsrnof customer interaction with companies.