(884)POOR RESULTS OF SMS SURVEY OF 60+ PATIENTS OF ONCOLOGY CENTRE IN BYDGOSZCZ AND THE NEED FOR REVISION OF SENIORS' TECHNOLOGY EDUCATION

摘要

We are living in a high-tech civilization [9] where most areas of human life are combined withtechnology. Similarly the healthcare sector development is based on innovative and more and moreadvanced procedures, applications and technological devices. E-medicine and m-health areconsidered to be the tools not only to enhance the services quality but also to manage information,human resources and finance in the health sector better. E-solutions are to counteract medicalpersonnel deficits and to decrease growing medical care costs in ageing societies across the world.The forecasts are promising.A possible obstacle to a fast and effective m-health implementation into the daily medical services isthe patient himself. The survey performed in the Oncology Centre in Bydgoszcz (OCB)hasdemonstrated a poor openness of senior citizens to the innovative use of technologies in the patientand health-facility relationship. Requested to participate in the e-survey and to evaluate the quality ofthe hospital and out-patient services by sending an SMS, the senior citizens did not do it in a waywhich would be satisfactory. The possibility of evaluating the hospital operation quality, justified formany, was used by applying the traditional structured interview procedure;;face to face with theinterviewer. As a result, the project ended up with the number of text messages being definitelyunrepresentative. The project failure made the project scenario to be revised and the data had to besupplemented with individual in-depth interviews. The enhanced data provided a better insight into theproblem under study and, when discussed, facilitated defining a number of personal, situational,environmental and cultural barriers which considerably limited the participation of senior users in theproject of innovative use of mobile phones for e-survey.The authors go beyond the experience of the project of e-survey in OCB and further than justdiscussing their own results by providing a critical analysis of the computer science teachingmethodology and strategies of developing and improving IT competencies in senior citizens andconsidering such competencies to be the cause of senior citizens not being open to health sectorinformatization and various m-health offers.