A Business Intelligence Solution for Supporting Making Decision in Fulfillment Process

摘要

There are many researches about applying Business Intelligence (BI) in supporting decision in many fields but there are very few researches about how to utilize this technology to assist the decision making in business processes. To address this gap, this study aims to apply On-Line analytical processing (OLAP), which is a significant component of BI that enables users to easily and selectively extract and view data from different points of view to back the manager make better decisions in fulfillment process. This study investigates the sales management theory, as well as balanced scorecard and OLAP technology to propose the decisions and the sample reports in the process which could be supported by OLAP including: the sales volume, the main product of the company, the salary and the bonus for sales staff, the credit limit and the price policy for customers.