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Activities to Improve System Integration and Service Quality and Add Additional Values - Reducing the Cost in Applying Human-Centered-Design Process -

机译:提高系统集成和服务质量的活动,并添加额外的价值 - 降低应用人以人为本的设计过程的成本 -

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NEC Soft has organized a team of Human-Centered-Design (HCD) specialists who have been engaging in activities to apply the HCD process to system integration (SI) and service projects for improving usability since 2007. HCD is an effective method for improving usability in SI and services. However, many engineers do not focus on improve usability because of the difficulty measuring the effectiveness of its benefits, unlike quality control actions such as eliminating bugs. In this paper, we will propose a method for applying the HCD process for minimal cost to convince engineers of the quantitative effects of using the HCD process for improving usability.
机译:NEC Soft已经组织了一支以人为中心设计(HCD)专家团队,他们一直从事活动,以将HCD进程应用于系统集成(SI)和用于提高可用性的服务项目以来,自2007年以来。HCD是提高可用性的有效方法在SI和服务中。然而,由于难以衡量其益处的有效性,许多工程师不关注提高可用性,与诸如消除错误的质量控制行动,难以衡量其好处的有效性。在本文中,我们将提出一种用于应用HCD工艺的方法,以便在使用HCD过程改善可用性的情况下说服工程师的最小成本。

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