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Activities to Improve System Integration and Service Quality and Add Additional Values: Reducing the Cost in Applying Human-Centered-Design Process

机译:旨在提高系统集成度和服务质量并增加附加值的活动:降低以人为本的设计过程的成本

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NEC Soft has organized a team of Human-Centered-Design (HCD) specialists who have been engaging in activities to apply the HCD process to system integration (SI) and service projects for improving usability since 2007. HCD is an effective method for improving usability in SI and services. However, many engineers do not focus on improve usability because of the difficulty measuring the effectiveness of its benefits, unlike quality control actions such as eliminating bugs. In this paper, we will propose a method for applying the HCD process for minimal cost to convince engineers of the quantitative effects of using the HCD process for improving usability.
机译:NEC Soft已组织了一个以人为中心的设计(HCD)专家团队,自2007年以来,他们一直在从事将HCD流程应用于系统集成(SI)和服务项目以提高可用性的活动。HCD是提高可用性的有效方法在SI和服务中。但是,与质量控制措施(例如消除错误)不同,许多工程师由于难以衡量其效益的有效性而没有将重点放在提高可用性上。在本文中,我们将提出一种以最低的成本应用HCD工艺的方法,以使工程师相信使用HCD工艺改善可用性的定量效果。

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