Use of maintenance performance indicators by companies of the industrial hub of Manaus

摘要

The study presented in this paper aims to identify and analyze the use of maintenance performance indicators adopted by companies of the industrial hub of Manaus in Brazil. A questionnaire was developed and sent to the companies of the industrial hub and the received data was analyzed in order to identify behaviors of companies concerning the use of performance indicators of the maintenance area. The results showed that the use of performance indicators in maintenance area is low and is dependent on the number of equipment, maintenance staff size, Total Productive Maintenance adoption and Computerized Maintenance Management utilization. Another finding is that local and international companies have different behaviors concerning performance evaluation. This study is part of a project that aims proposing different levels of maturity in this area and identifying the determinants factors to achieve higher levels of efficiency and effectiveness.