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The Influence of Social Context and Targeted Communication on e-Government Service Adoption

机译:社会背景与有针对性沟通对电子政务服务的影响

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The electronic ID card (eID) was introduced in Germany in 2010. Besides the traditional way of authentication, it offers the possibility to activate a function for online authentication. However, more than two thirds of the Germans do not make use of this function. Despite the advantages that the eID offers, the lacking adoption is said to be traced back to lacking information and only few application cases. In our study, we propose online application as a use case for the eID in a university. In a quantitative survey with 1,632 students, we analyse the factors influencing a possible adoption of the eID by students. For this purpose, we extend the basic TAM by the variables perceived risk, social context, experiences, communication and demographics. Our analysis reveals that especially the social context and targeted communication influence the behavioural intention to use and can extremely shape the attitude towards using the service.
机译:电子身份证(EID)于2010年在德国引入。除了传统的身份验证方式外,它提供了激活在线身份验证功能的可能性。然而,超过三分之二的德国人没有利用这个功能。尽管EID提供的优势,但仍然缺乏采用仍然追溯到缺乏信息,只有少数应用案例。在我们的研究中,我们将在线申请提出作为大学EID的用例。在1,632名学生的定量调查中,我们分析了影响学生可能采用EID的因素。为此目的,我们通过变量感知风险,社会背景,经验,沟通和人口统计数据扩展基本TAM。我们的分析表明,特别是社会背景和有针对性的沟通影响了使用的行为意图,并且可以极大地塑造对使用该服务的态度。

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