KNOWLEDGE MANAGEMENT (KM) SYSTEM IMPLEMENTATION IN VICO INDONESIA AS AN INSTRUMENT FOR PEOPLE EMPOWERMENT AND CORPORATE SUSTAINABILITY

摘要

Uncertainty and volatility in Oil and Gas business economy requires people in this industry to learn and think faster. This industry is facing major challenges, including aggressive drilling and production demand as well as steadily declining production trend, also higher turnover of people. Those challenges are very acute and critical topic in Oil and Gas industries nowadays and could jeopardize production target when companies unable to respond promptly. Dot-com bubble that features the 21st century with knowledge or information based economy also demands knowledge management system to generate innovations to sustain the life of mature Oil & Gas companies. VICO Indonesia, with its mature oil field apprehends the importance of the existence of Knowledge Worker who has particular ability in discovering new ideas through innovation to support production sustainability. Knowledge Management (KM) System is viewed as comprehensive system to create knowledge worker through empowerment, a power sharing that enables organizations to manage their internal knowledge and convert them into actionable information that provides them with a competitive edge and innovative capability. KM system implementation in VICO Indonesia: 1. KM campaign to cultivate sharing culture 2. KM Best Practice: a. "Inspirasi" Program b. Knowledge Sharing Program i. Internal and Joint Knowledge Cafe Program ii. Knowledge transfer forum after training course completed by employees 3. Measuring KM contribution This paper then highlights theoretical study about KM as a basic knowledge to understand KM concept, system and architecture on how to utilize tacit and explicit knowledge in the process, structuring KM strategy by aligning KM with our business strategy by analyzing critical success factor, implementing KM initiatives by creating knowledge-sharing culture between employees, identifying the characteristic of Knowledge Worker, thus identifying tools and technologies to support KM, and last but not least, evaluating the effectiveness of KM programs including knowledge cafe programs as an initial step of KM best practice in Oil and Gas business environment in Indonesia.