ML-Process Canvas: A Design Tool to Support the UX Design of Machine Learning-Empowered Products

摘要

Machine learning (ML) is now widely used to empower products and services, but there is a lack of research on the tools that involve designers in the entire ML process. Thus, designers who are new to ML technology may struggle to fully understand the capabilities of ML, users, and scenarios when designing ML-empowered products. This paper describes a design tool, ML-Process Canvas (see Fig. 1), which assists designers in considering the specific factors of the user, ML system, and scenario throughout the whole ML process. The Canvas was applied to a design project, and was observed to contribute in the conceptual phase of UX design practice. In the future, we hope that the Canvas will become more practical through continued use in design practice.