This paper will present a case study of the strategic planning process that the University of Texas at Austin Libraries has been implementing since September 2010. Our organisation is working hard at embedding a strategic planning process within our organisation that increases accountability and transparency while empowering all staff to participate in charting the future of the organisation. The use of the Balanced Scorecard by University of Texas Libraries ("UT Libraries") as its strategic management tool planning effort is discussed in this paper, but this case study may also be of interest to other libraries interested in learning about how our organisation implemented a planning process that involved both staff members and executive management, in a multi-phase initiative that has resulted in widespread organisational support, regardless of the tool (ie Balanced Scorecard) used to manage the strategic objectives of the effort.
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