Process mapping in industry - the self-centred phenomenon and how it effects continuous improvements

摘要

For the manufacturing system development process to deliver the expected value, it is important that the management of the process works. However, the competence of building adequate process models is often missing. The purpose of this paper is to demonstrate that with some training, it is possible to achieve much better process models. This is studied through a workshop, where the participants map their "breakfast process". The result shows that without guidance, the process becomes self-centred. A self-centred resource-oriented process model gives focus on time and resource utilisation, while a value objective oriented process model focuses more on process quality.