Leadership - From Technology to Use Operation Fields and Solution Approaches for the Automation of Service Processes of Industrial Product-Service-Systems

摘要

This article describes the paradigm change from the separated view of product and services to a new product understanding consisting of integrated industrial product-service-systems (IPS~2) which establish innovation potentials to increase the competitiveness of mechanical engineering and plant construction. Thus allowing business models where the customer use, e.g. in the form of highly available machines and plants, and not the selling of the machine is of central interest. This article describes the field of operation and solution approaches for the method-supported design and automated execution of the service proportion of IPS~2.