What Performance and Capacity Management People Need To Know About Finance

摘要

Performance and capacity management (PCM) personnel need to be aware of the financial implications of their actions. IT Business models such as ITIL have a financial management discipline included in the model which interacts with the ITIL capacity management discipline. The purpose of this paper is to describe the relationship between finance and capacity management, using ITIL as a framework for this description. The paper will extend these relationships using projects that a capacity planner may lead. It will conclude with financial mistakes made in PCM, and how one can avoid them.